If you have any feedback...

We aim to maintain high standards in all aspects of our work, but there may be occasions where you feel that we have not achieved this. Equally, we strive to go the extra mile for our donors and supporters, and would love your feedback.

In either case, we'd like to talk to you directly; we aim to resolve any issues as quickly as possible, informally at first. If this is not possible then please do get in touch with our Director of Fundraising and Marketing, Rachel Baxter, via rachel.baxter@echcharity.org or call on 0131 668 4949.

For more information, you can read our complaints procedure. 

As a charity we adhere to Institute of Fundraising codes of best of practice. Read more about our Fundraising Promise here.