We aim to maintain high standards in all aspects of our work, but there may be occasions where you feel that we have not achieved this. Equally, we strive to go the extra mile for our donors and supporters, and would love your feedback.

In either case, we’d like to talk to you directly; we aim to resolve any issues as quickly as possible, informally at first. If this is not possible then please do get in touch with our Director of Fundraising and Marketing, Rachel Baxter, via or call on 0131 668 4949.

As a charity we adhere to the Chartered Institute of Fundraising codes of best practice. Read more about our Fundraising Promise here.

Complaints Handling Policy

ECHC aims to provide high quality services which meet your needs. We want to hear about the times when we are not getting it right.

Please contact us to tell us if the services/activities we are delivering do not meet the high standards that you, and we, expect of us. We use your feedback as an opportunity to develop and improve our services, for the benefit of everyone we support.

Click here to read our full Complaints Handling Policy.